FAQ

SHIPPING & RETURNS

What is your return policy? Since items are customized and made-to-order, there are no refunds or exchanges. However, if you find that something is wrong with your order, please feel free to contact us and we will be sure to make it right!

What is the shipping policy? Once you have placed your order, you will receive a confirmation email letting you know that your item(s) have been received by the team. Once your order is processed, you will receive an additional email letting you know your gear is on its way to you along with a tracking number. 

Do you have a free shipping threshold? $100+ orders ship for free domestically! Follow us on instagram @twice.the.shine to make sure you are up-to-date on any and all shipping discounts we are offering.

ORDERING

When will I receive my order? Typical turnaround time for processing is 1-2 weeks--except for holidays which will have announcements and order deadlines on the homepage. After your order is created and processed, it depends on the shipping you select for when it is at your doorstep. This is usually within a week. We are located in St. Louis, Missouri. 

Can I expedite my order? You sure can! Just make sure to communicate with us ahead of time. TwicetheshineSTL@gmail.com. You will want to also add the expedited processing time listing to your order which you can find HERE.

PRODUCTS

How do I care for my Twice the Shine apparel? All orders have a care card enclosed stating the following information.

-Turn the item inside out.

-Machine wash on cold. A lingerie bag can help protect the item even further. 

-Air dry flat. No bleach or dry cleaning.

-Do not iron on top of embellishments.

How do I care for my Twice the Shine accessories? Clean with a dry microfiber cloth. Avoid harsh cleaners/sprays.

**Do not let your child put accessories in their mouths, as beads/pearls can become detached. Your oversight is extremely important. Always supervise and monitor when younger children are wearing these!**

How many letters fit on the items? We will work with you to try and fit longer names on items. Fonts may be different along with thickness of the text. If you are concerned, reach out to us ahead of time and we can customize your intended look to go with a longer name. With accessories, clips can only hold up to 7 letters.

How do the jean jackets run? If in between sizes, size up to last for another season (or two!). They do tend to run on the larger size. For all of our sizing charts please click here.